Delivery & Returns

Delivery

We aim to dispatch all orders within 48 hours of receipt of your order, provided the item is in stock.
Delivery times will depend upon the service chosen.

Our standard deliveries may take up to 5 days. Please bear with us during these unprecedented times.

Please note any orders placed over Weekends or Bank Holidays will not be processed until the next working day.

Any orders for embroidered products, duvets, pillows and mattress protectors may be despatched up to 14 working days after the order is placed.
They will generally be sent out in separate deliveries to other orders placed.
 
Free Delivery - Mainland UK

Standard Delivery in Mainland UK on Full Price Orders over £100 is FREE. This may take up to 5 days.

Special Order, Embroidered or Personalised Products

Our embroidered, personalised and bespoke products are made to order and we are now able to offer despatch in approximately 10 - 14 days in the UK. Should you need delivery more quickly, please telephone our team on 0345 6029050. We are also able to embroider company logos, sports team logos and many other designs. Please call us for further details.

Standard Mainland UK Delivery - £5.95 - Mainland UK Only excluding N Ireland and Scottish Highlands

Please allow 5 working days for delivery and up to 14 days for Duvets and Pillows
Embroidered items may take up to 21 days

Northern Ireland- Standard Delivery - £12.00
Please allow 10 working days for delivery

Scottish Highlands and Islands - £12.00
Please allow 10 working days for delivery

Channel Islands - £25.00
Please allow 10 working days for delivery

Duvets and Pillows generally take up to 10 days for delivery

This delivery does not apply to embroidered or personalised products as the despatch time is approximately 10 - 14 days

 

Europe - £55 - £120 - depending on the Delivery Country
Please allow 14 - 21 working days for delivery
Any customs duties or VAT will not be paid by The Fine Cotton Company Ltd
You will be responsible for any charges imposed by your country.

USA, Canada, Far East, Australia, New Zealand & Rest of the World- £80.00 - £150.00
Please allow 15 - 30 working days for delivery
Any customs duties or VAT will not be paid by The Fine Cotton Company Ltd
You will be responsible for any charges imposed by your country.

Overseas

We are able to deliver to most countries Worldwide.
If you would like any further information, please telephone our office on 0345 6029050

If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for any charges imposed by your country.

You must meet any additional charges for customs clearance.

Please note that customs policies vary widely from country to country.

We recommend you contact your local customs office for further information.

Please note overseas shipments may be subject to cross-border inspections by customs authorities.

For any further information, please contact orders@thefinecottoncompany.com

Please note that all delivery is subject to availability of stock.

Deliveries can be made on Monday to Friday inclusive, and this excludes Saturday, Sunday and all Bank Holidays.

Any orders placed over Weekends and Bank Holidays will not be processed until the next working day

Returns

We hope you enjoy your carefully sourced products.

If you are not happy with any products, we want to quickly correct any problems.

We are happy to replace, exchange or refund items provided you return the items within 14 days from the date of receipt and they are unopened, unused and sealed in their original packaging.

For reasons of hygiene, we are unable to accept returns of facemasks, pillowcases, sheets, duvet covers, quilts, duvets, pillows or mattress protectors once the inner packaging seal has been broken, unless the items are faulty. 
Please do not open the packaging unless you wish to keep the products.

Personalised, embroidered and bespoke products are made to order and therefore may not be returned

Please make a returns request by emailing orders@thefinecottoncompany.com
We do not pay the returns postage.

We will advise the returns address once we receive your returns request.

The returned goods must be new, unwashed and unused, in perfect condition and selaed in the original packaging.
We strongly recommend that you return goods using a registered service so that you have proof of despatch and delivery in case an item is lost.
We cannot accept responsibility for goods lost in transit.
Should you need to return a product that has been used, please contact our team on 0345 602 9050 so we can provide you with the best service.

Once a return has been received, inspected and approved by our warehouse, any refunds will be made within 5 days to the original payment source.